Cloudways vs Heroku

Cloudways is strongest for WordPress agencies. Heroku is strongest for teams migrating away. Here's how they stack up on price, uptime, and support.

Feature	Cloudways	Heroku
Starting price	$0.03/mo	$3/mo
Best for	WordPress agencies E-commerce (WooCommerce/Magento) Developers wanting managed infra without lock-in to one cloud	Teams migrating away Legacy Rails/Node apps Historical PaaS comparison
Stated uptime SLA	99.99%	99.5% (Postgres Essential); higher SLAs on Standard/Premium/Private/Shield not separately published
Storage	SSD	SSD
Regions	30	2
Managed Kubernetes	Yes	No
Support channels	Ticket, Live chat, Docs, Advanced Support (paid, $100/mo, 75% lifetime discount promo to $25/mo)	Ticket, Docs (Dev Center), Community forum
Compliance	GDPR	SOC 2, HIPAA (Shield tier only), GDPR, PCI (Shield tier only)
Hidden costs to watch for	Bandwidth overages billed per-GB and vary by underlying cloud: DigitalOcean $0.02/GB, AWS $0.12/GB, GCP $0.10-$0.17/GB Offsite backup storage billed at $0.033/GB per server Cloudways Autonomous disk overage $1/GB and bandwidth overage $0.04/GB beyond plan baseline Cloudways Autonomous autoscaling billed $0.07-$0.12/hour/server depending on tier Add-ons (Cloudflare Enterprise CDN, Site Manager, Malware Protection, Rackspace Email, DNS Made Easy, Advanced Support) are all separate recurring fees not included in base server price	Eco dynos ($5/mo flat) are personal-account only and not available to Enterprise/Team customers Postgres Essential tier has no fork/follow, no HA, and only 99.5% uptime SLA -- a hidden reliability cliff vs. Standard Add-on overages (Postgres row/connection limits, Redis memory limits) can force an unplanned upgrade to the next tier Performance dynos require an established payment/billing history before they can be provisioned Private Spaces and Shield Private Spaces carry a substantial network-isolation premium (2-3x) over common-runtime equivalents Heroku Postgres Advanced tier pricing is not published; requires contacting sales
Last reviewed	2026-07-18	2026-07-18