Heroku vs Liquid Web

Heroku is strongest for teams migrating away. Liquid Web is strongest for agencies. Here's how they stack up on price, uptime, and support.

Feature	Heroku	Liquid Web
Starting price	$3/mo	$5/mo
Best for	Teams migrating away Legacy Rails/Node apps Historical PaaS comparison	Agencies E-commerce/WooCommerce High-traffic WordPress Businesses wanting fully-managed support
Stated uptime SLA	99.5% (Postgres Essential); higher SLAs on Standard/Premium/Private/Shield not separately published	100% (Liquid Web's published network/power/infrastructure uptime guarantee)
Storage	SSD	SSD
Regions	2	3
Managed Kubernetes	No	No
Support channels	Ticket, Docs (Dev Center), Community forum	24/7/365 phone, Live chat, Ticket, Docs/Knowledge Base
Compliance	SOC 2, HIPAA (Shield tier only), GDPR, PCI (Shield tier only)	PCI DSS, HIPAA (available), SOC 2
Hidden costs to watch for	Eco dynos ($5/mo flat) are personal-account only and not available to Enterprise/Team customers Postgres Essential tier has no fork/follow, no HA, and only 99.5% uptime SLA -- a hidden reliability cliff vs. Standard Add-on overages (Postgres row/connection limits, Redis memory limits) can force an unplanned upgrade to the next tier Performance dynos require an established payment/billing history before they can be provisioned Private Spaces and Shield Private Spaces carry a substantial network-isolation premium (2-3x) over common-runtime equivalents Heroku Postgres Advanced tier pricing is not published; requires contacting sales	Advertised prices are frequently promotional (e.g. 50% off for the first 2 months, or 10-15% off for 1-2 year prepay terms); renewal pricing is meaningfully higher than the teaser rate Bandwidth overages and additional storage are billed as add-ons beyond plan allowances Managed WordPress/Nexcess plans are billed upfront annually to get the advertised per-month rate ("2 months free" annual billing) in many cases Windows OS licensing adds a surcharge over equivalent Linux dedicated/cloud dedicated configurations
Last reviewed	2026-07-18	2026-07-18