Support Plans · $2500/mo
Fly.io's $2500/mo Enterprise plan is a premium support tier with custom SLA and dedicated resources, but it lacks a published service-level guarantee and total cost depends heavily on machine usage, region, and egress patterns. DigitalOcean's $24/mo Developer plan offers a dramatically lower entry point with published 99.99% SLA, though it targets smaller workloads; Kamatera's $50/mo Pro Managed Services is closer in scope but hides per-server add-ons and CPU overage charges.
Published 99.99% SLA, email support with <8hr response, and transparent bandwidth overage pricing ($0.01/GB) make this ideal for teams seeking basic support without enterprise overhead.
Caveat: Designed for smaller deployments; does not include dedicated Slack channel or custom SLA negotiation.
Pro Managed Services at $50/mo plus $50/server/month is more transparent than Fly.io's contact-sales model and includes managed infrastructure support.
Caveat: Windows/SQL licensing surcharges are hidden until checkout; CPU burstable overage ($0.041/hr/CPU) and powered-off server charges can accumulate; SLA is 99.95%, not custom.
Before you switch
| Provider | Plan | Price | Specs | |
|---|---|---|---|---|
| DigitalOcean | Support Plans · Developer | $24/mo | Email support, <8hr response, ~16hr resolution | Visit |
| Kamatera | Managed Services · Pro Managed Services | $50/mo | $50/server/month add-on. Exact included scope not itemized on public pages found. | Visit |