Support Plans · $199/mo
Fly.io's $199/mo Premium support is significantly more expensive than comparable tiers from DigitalOcean and Kamatera, which offer adequate support at a fraction of the cost. Unless you require Fly.io's specific infrastructure or have workloads that justify the premium, switching providers could save 75-88% on support alone.
Email support with <8hr response and 99.99% SLA at just $24/mo, with transparent bandwidth overage pricing and no hidden per-machine fees.
Caveat: Email-only support may not meet needs for truly critical incidents; resolution time is ~16hr vs Fly's priority response.
Pro Managed Services at $50/mo base plus $50/server provides hands-on management and 99.95% SLA, still 75% cheaper than Fly's premium tier.
Caveat: Per-server add-on model means total cost scales with infrastructure; Windows licensing and CPU overage charges can add hidden costs; exact support response times not published.
Before you switch
| Provider | Plan | Price | Specs | |
|---|---|---|---|---|
| DigitalOcean | Support Plans · Developer | $24/mo | Email support, <8hr response, ~16hr resolution | Visit |
| Kamatera | Managed Services · Pro Managed Services | $50/mo | $50/server/month add-on. Exact included scope not itemized on public pages found. | Visit |